Our, New York City area client is hiring for part time Customer Service Reps. 

The CSR position will be a hybrid mix and will pay $17 per hour. 

Basic Responsibilities:

Primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.

Essential Functions:

• Provide general customer service information. (Hours of operation, directions, etc.)


• Ability to handle heavy call volumes of both inbound and outbound.


• Assist NYRA Bets and all other affiliate partners/customers with account inquiries.


• Troubleshoot password and basic technical/app inquiries.


• Research any misapplied information or customer discrepancies.


• Provide special event, promotions and wagering details.


• Assist customer via telephone and live chat as needed.


• Performs other duties as assigned by supervisors or other senior management.

Minimum Requirements:

·         Education (minimum): High school Degree or Technical Certification

·         Experience: Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.

Other Requirements:

·         Must have the flexibility to work weekends, holidays, or other shifts.

·         Must have a dedicated/secure space when working from home.

Knowledge Required:

·         Strong computer skills (Microsoft and basic internet navigation)

·         Able to handle high call volumes and excellent phone etiquette.

·         Strong Organizational skills

·         Attention to detail.

·         Ability to multi-task and data entry

·         Strong verbal communication

·         Protect organizations values by keeping information confidential.

·         Ability to adapt quickly to change, learn, and balance the understanding of different products.